Most clients start within 48 hours. After you sign up, we'll send an onboarding form, match you with a coach, and schedule your first morning check-in. Some pilots have started the very next morning.
Yes, always the same person. They learn your patterns, your triggers, and what actually works for you. It's like having a friend who happens to be amazing at executive function.
Yes, you can switch once per year (pending availability). We start you with the coach we think will suit your needs best. The idea is to build lasting rapport with your coach, and we train them for exactly that.
How It Works
Yes, just give your coach 24 hours notice. Most clients do morning (8-9am) and evening (5-6pm), but we can adapt to night shifts, time zones, whatever you need. Your coach's specific hours are part of our matching process.
Your coach will text you 30 minutes after the missed time. If no response, they'll try once more at lunch. No spam, no guilt - just gentle persistence.
Your coach has up to 45 minutes daily available for ad-hoc support across their clients. Usually they're available within 30 minutes during their work hours and are good at re-prioritizing for urgent matters when possible. This is for quick "help me start this email" or "I'm paralyzed by this decision" moments.
We're Monday-Friday. Weekends are yours to either catch up or completely unplug. Many clients say having weekends off actually helps them appreciate the Monday morning check-in more.
All coaching calls happen via Zoom. Text check-ins happen via WhatsApp or SMS based on your preference.
The Real Questions
We get it - sometimes the shame spiral wins. Your coach will gently check in via text after 24 hours of silence. No lectures, no guilt trips. When you're ready to resurface, we pick up where you left off. That said, letting us know when you'll be away helps us support you better.
Your coach signs a strict NDA and we never share your personal information with third parties. We strive for maximum anonymity and PII protection, even internally. Sessions may be reviewed for training and quality purposes to ensure you're getting the best support possible. The only exception to confidentiality would be if you explicitly told us you were planning to harm yourself or others.
Yes, all coaches complete 30 days of paid training in ADHD, executive function, and coaching techniques before working with clients. They're supervised by senior coaches and receive ongoing training.
Pricing & Policies
Yes, no questions asked. Just let us know 24 hours before your next billing cycle. You can pause for up to 30 days if you're traveling or need a break, and we'll hold your coach spot.
New clients can receive a full refund within 7 days of starting if you're not seeing value. After that, you can cancel anytime but we don't refund partial months.
Apps don't text you when you're avoiding that scary email. Apps don't know you got fired last week and need extra support. Apps don't celebrate when you finally make that dentist appointment. We're humans who actually care if you show up.
Still have questions?
We're here to help you get started with confidence.
